> ## Documentation Index
> Fetch the complete documentation index at: https://docs.subverseai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call History

> Track, analyze, and optimize your agent call performance

## Overview

The Call History section provides comprehensive monitoring and analytics for all calls handled by your AI agents. Use this tool to track performance, review conversations, identify issues, and continuously improve your agent's effectiveness.

Navigate to **Call History** from the left sidebar in your dashboard to view all call records.

Explore each section in detail:

<CardGroup cols={2}>
  <Card title="Dashboard" icon="table-columns" href="/call-history/dashboard">
    View call records, metrics, and filtering options
  </Card>

  <Card title="Call Details" icon="file-lines" href="/call-history/call-details">
    Access transcripts, audio playback, and analysis
  </Card>

  <Card title="Monitoring Guide" icon="eye" href="/call-history/monitoring-guide">
    Daily monitoring and quality assurance best practices
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/call-history/troubleshooting">
    Common call issues and solutions
  </Card>

  <Card title="Export & Reporting" icon="file-export" href="/call-history/export-reporting">
    Export data and create reports
  </Card>

  <Card title="Integrations" icon="plug" href="/call-history/integrations">
    Connect with CRM, analytics, and alerting tools
  </Card>
</CardGroup>

## Tips for Success

**Regular Review**

* Check call history daily
* Listen to sample calls weekly
* Analyze trends monthly
* Adjust configurations based on data

**Focus on Patterns**

* Look for recurring issues
* Identify successful conversation patterns
* Note time-based trends
* Track improvement over time

**Act on Insights**

* Don't just collect data—use it
* Make incremental improvements
* Test changes systematically
* Measure impact of modifications

**Continuous Improvement**

* Set performance goals
* Track progress toward goals
* Celebrate improvements
* Share learnings with team

## Next Steps

<CardGroup cols={2}>
  <Card title="Optimize Your Agent" icon="sliders" href="/agents/agent-configurations">
    Fine-tune settings based on call insights
  </Card>

  <Card title="View Dashboard Analytics" icon="chart-line" href="/monitor/dashboard">
    Access comprehensive performance metrics
  </Card>

  <Card title="Set Up Webhooks" icon="webhook" href="/integrations/webhooks">
    Get real-time call notifications
  </Card>

  <Card title="Customer Interactions" icon="users" href="/monitor/customer-interactions">
    Track engagement across all channels
  </Card>
</CardGroup>

## Tips for Success

**Regular Review**

* Check call history daily
* Listen to sample calls weekly
* Analyze trends monthly
* Adjust configurations based on data

**Focus on Patterns**

* Look for recurring issues
* Identify successful conversation patterns
* Note time-based trends
* Track improvement over time

**Act on Insights**

* Don't just collect data—use it
* Make incremental improvements
* Test changes systematically
* Measure impact of modifications

**Continuous Improvement**

* Set performance goals
* Track progress toward goals
* Celebrate improvements
* Share learnings with team