> ## Documentation Index > Fetch the complete documentation index at: https://docs.subverseai.com/llms.txt > Use this file to discover all available pages before exploring further. # Call History Dashboard > View and manage all call records with key metrics ### Key Metrics The dashboard displays three critical metrics at the top: **Total Calls** * Total number of calls processed across all agents * Includes all call statuses (completed, failed, in-progress) * Updated in real-time as calls are made **Total Call Duration** * Cumulative time spent on all calls * Displayed in minutes (e.g., 676.4 mins) * Useful for capacity planning and cost analysis **Calls in Queue** * Number of calls currently waiting to be processed * Real-time indicator of system load * Helps identify peak periods and capacity needs ### Call Records Table Each call record in the table displays comprehensive information: **Customer Number** * Phone number of the caller or recipient * Click to view complete customer interaction history * Masked for privacy compliance when needed **Time** * Date and timestamp of when the call was initiated * Format: DD-MM-YYYY HH:MM AM/PM * Sortable for chronological viewing * Timezone-aware display based on your settings **Agent** * Name of the AI agent that handled the call * Links to agent configuration page * Useful for comparing performance across different agents **Agent Number** * Phone number or SIP address used by the agent * Identifies which line or trunk was used * Important for multi-line or multi-region setups **Call Status** The outcome of the call: * **Completed**: Call finished successfully * **Could Not Connect**: Failed to establish connection * **In Progress**: Call currently active * **Failed**: Call encountered an error * **Abandoned**: Customer hung up early **Duration (in secs)** * Length of the call in seconds * Excludes connection/dialing time * Zero (0) for failed connections * Helps identify unusually short or long calls **Tags** * Custom labels for categorization * Can be added manually or automatically via post-call analysis * Useful for filtering and reporting * Examples: "resolved", "escalated", "follow-up-needed" **Action** * **View Details** (eye icon): Click to see complete call information ### Filtering and Search Use the powerful filtering options to narrow down your call list: #### Time Filter Select from predefined ranges or custom dates: * All time * Today * Yesterday * Last 7 days * Last 30 days * Custom date range #### Voice Agent Filter Filter by specific agent: * **All**: Show calls from all agents * Select individual agent names to view their calls only * Compare performance across different agents #### Call Status Filter Filter by call outcome: * **All**: Show all call statuses * **Completed**: Only successful calls * **Could Not Connect**: Failed connection attempts * **In Progress**: Currently active calls * **Failed**: Error encounters #### Search Bar Quick search functionality: * Search by customer number * Search by agent number * Real-time search results * Supports partial matches ### Bulk Actions **Retry Calls** * Retry failed or disconnected calls * Select multiple calls for bulk retry * Useful for recovering from system outages * Automatically uses the same agent configuration **Export** * Export call data to CSV or Excel format * Includes all visible columns and filtered data * Respects current filter settings * Useful for external analysis and reporting