> ## Documentation Index
> Fetch the complete documentation index at: https://docs.subverseai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Export & Reporting

> Export call data and create reports

## Export Options

### CSV Export

Includes:

* All call metadata (time, numbers, duration, status)
* Agent information
* Tags and custom fields
* Filterable before export

**Use Cases:**

* Import into Excel for analysis
* Share with stakeholders
* Create custom reports
* Compliance and record-keeping

### Transcript Export

* Individual call transcripts
* Bulk transcript download
* Text or JSON format
* For training and compliance

## Creating Reports

### Weekly Performance Report

* Total calls handled
* Success rate percentage
* Average call duration
* Top performing agents
* Common issues identified

### Monthly Analytics

* Call volume trends
* Agent performance comparison
* Cost analysis (based on duration)
* Customer satisfaction metrics
* Improvement recommendations

## Data Privacy and Compliance

<Warning>
  Call recordings and transcripts may contain sensitive customer information. Ensure proper data handling and compliance with privacy regulations (GDPR, CCPA, etc.).
</Warning>

**Best Practices:**

* Limit access to authorized personnel only
* Implement data retention policies
* Anonymize data when sharing externally
* Secure exported files with encryption
* Regular audit of access logs
* Inform customers about call recording (if required by law)

**Compliance Features:**

* Role-based access control
* Audit trails for data access
* Secure data storage
* Configurable retention periods
* Data export for subject access requests