> ## Documentation Index
> Fetch the complete documentation index at: https://docs.subverseai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call History Integrations

> Integrate call data with external tools and platforms

## CRM Integration

* Sync call data with your CRM automatically
* Update customer records with call outcomes
* Track complete interaction history
* Trigger follow-up workflows based on call results

## Analytics Platforms

* Export to BI tools (Tableau, Power BI, Looker)
* Create custom dashboards
* Combine with other business data
* Generate executive reports

## Alerting Systems

* Set up alerts for failed calls
* Notify on high call volumes
* Alert on low success rates
* Monitor SLA compliance
* Slack/Email notifications

## Webhooks

Configure webhooks to receive real-time notifications:

* Call started
* Call completed
* Call failed
* Custom triggers based on analysis

See [Webhooks Integration](/integrations/webhooks-integration) for setup.

## Advanced Features

### Call Tagging

* Manually add tags to calls
* Automatically tag based on analysis
* Filter and search by tags
* Create tag-based reports

### Customer Journey Tracking

* View all calls from a specific customer
* Track conversation history
* Identify repeat callers
* Personalize future interactions

### A/B Testing

* Compare different agent configurations
* Test greeting messages
* Evaluate voice options
* Measure impact of changes