> ## Documentation Index
> Fetch the complete documentation index at: https://docs.subverseai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Monitoring Guide

> Best practices for daily monitoring and quality assurance

## Daily Monitoring

### Morning Review

* Check overnight call volumes
* Review any failed calls
* Identify patterns in call times
* Monitor agent performance

### Real-time Monitoring

* Track calls in progress
* Monitor queue lengths
* Identify connection issues quickly
* Respond to anomalies immediately

## Quality Assurance

### Sample Call Reviews

* Listen to random call samples daily
* Evaluate agent response quality
* Check for accuracy and professionalism
* Identify training opportunities

### Failed Call Analysis

* Review all "Could Not Connect" calls
* Identify technical issues
* Check for patterns in failures
* Verify phone number formats
* Test telephony integration

### Short Call Investigation

* Identify calls under 10 seconds
* Determine if customers are hanging up immediately
* Check greeting message effectiveness
* Verify audio quality

## Performance Analysis

### Agent Comparison

* Compare call volumes across agents
* Analyze average call durations
* Identify best-performing configurations
* Replicate successful patterns

### Time-based Analysis

* Identify peak call hours
* Analyze success rates by time of day
* Optimize agent availability
* Plan capacity accordingly

### Conversation Quality

* Review transcript quality
* Check for conversation loops
* Identify knowledge gaps
* Improve system prompts

## Optimization Strategies

### Reduce Failed Connections

* Verify phone number formats
* Check telephony provider status
* Test during different times
* Validate SIP trunk configuration

### Improve Call Duration

* Analyze unusually long calls
* Identify conversation bottlenecks
* Optimize agent prompts
* Add missing knowledge base content

### Increase Success Rate

* Review completed vs failed ratio
* Identify common failure points
* Adjust agent configurations
* Improve greeting messages