> ## Documentation Index
> Fetch the complete documentation index at: https://docs.subverseai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Performance Dashboard

> Analyze agent level performance

The Performance Dashboard provides insights into agent-level performance, helping you track efficiency, response times, and customer satisfaction.

<img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/subverse-611dde60/VgmLvpy56UXbyj_D/images/monitor/dashboard/dashboard-top-agents.png?fit=max&auto=format&n=VgmLvpy56UXbyj_D&q=85&s=7d683584fdc4981a7754b04b507421f6" width="2320" height="902" data-path="images/monitor/dashboard/dashboard-top-agents.png" />

<img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/subverse-611dde60/VgmLvpy56UXbyj_D/images/monitor/dashboard/dashboard-call-volumes.png?fit=max&auto=format&n=VgmLvpy56UXbyj_D&q=85&s=c307b5701406f13bf325404eb2197fbd" width="2300" height="680" data-path="images/monitor/dashboard/dashboard-call-volumes.png" />

<img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/subverse-611dde60/VgmLvpy56UXbyj_D/images/monitor/dashboard/dashboard-funnel.png?fit=max&auto=format&n=VgmLvpy56UXbyj_D&q=85&s=a8fe22c8e8f649cf66e0370eb70ce612" width="2300" height="902" data-path="images/monitor/dashboard/dashboard-funnel.png" />

Key metrics include:

* Include total number of calls handled, total duration in hours of customer conversations, and avergae call duration in minutes.
* **Top Performing Agents** section enables you to compare the performance of all your agents across multiple metrics.
* Timeline view of **Call Volumes** (number of calls). Also allows filtering based on agent, call status, etc.
* **Funnel view** to see how your voice agents are performing. You can compare the efficiency across timelines as % calls answered and % active discussions. Also allows filtering based on agent, call status, etc.