> ## Documentation Index
> Fetch the complete documentation index at: https://docs.subverseai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Session History

> Unified view of all customer sessions across voice, chat, and email

Session History gives you a single, unified view of every customer interaction across all your channels — voice, chat (WhatsApp, webchat), and email — in one place.

<img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/subverse-611dde60/aTC53kmpgOq2V8oJ/images/monitor/session-list.png?fit=max&auto=format&n=aTC53kmpgOq2V8oJ&q=85&s=375be92c8803f5bf69b57402e68cc719" width="3022" height="1590" data-path="images/monitor/session-list.png" />

## Session List

The session list displays key details for every interaction at a glance:

* **Customer**: The customer's phone number or identifier
* **Time**: When the session started
* **Agent**: The AI agent that handled the session
* **Channel**: The communication channel (e.g., Plivo voice, WhatsApp, webchat, email)
* **Messages / Duration**: Number of messages exchanged, or call duration for voice sessions
* **Tags**: Custom labels applied to the session
* **Status**: Session outcome (e.g., Completed, Active)

The stats bar at the top shows **Total Sessions**, **Total Duration**, and **Sessions in Queue** for the selected time period.

## Search & Filter

* **Search**: Look up sessions by channel name, session ID, or agent email
* **Filter by Agent**: Narrow sessions to those handled by a specific agent
* **Filter by Channel**: View sessions from a specific channel type
* **Filter by Status**: Focus on completed, active, or other session states
* **Date range**: View sessions from a specific time period
* **Export**: Download session data for reporting or further analysis

## Session Details

Click any session to open the full detail view, which shows the complete conversation transcript alongside session metadata and AI-generated insights.

<img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/subverse-611dde60/aTC53kmpgOq2V8oJ/images/monitor/session-details.png?fit=max&auto=format&n=aTC53kmpgOq2V8oJ&q=85&s=bd6ef10dd152b9bfc00205a2fe72a248" width="2512" height="1488" data-path="images/monitor/session-details.png" />

The detail view includes:

* **Transcript**: Full conversation history between the customer and the AI agent
* **Function Calls**: Every function (tool) the agent invoked during the session, including the exact arguments passed and the result returned — invaluable for debugging agent behavior and verifying integrations
* **Session Metadata**: Channel type, channel name, channel ID, communication method, message count, retry attempts, duration, direction (inbound/outbound), and status
* **AI Insight**: An AI-generated summary of the session capturing what the customer was trying to accomplish, how the agent responded, and user sentiment

## Channels Supported

Session History covers all channels in a single unified view:

* **Voice**: Inbound and outbound calls with duration and full transcripts
* **Chat**: WhatsApp, webchat, and other messaging channels
* **Email**: Email-based conversations with your agents

This unified view makes it easy to audit agent performance, debug function call issues, and identify customer pain points across your entire operation.