Get Session Details - SubVerse AI

Get session details

curl --request GET \
  --url https://api-v2.subverseai.com/api/session/fetch/{sessionId} \
  --header 'x-api-key: <api-key>'

const options = {method: 'GET', headers: {'x-api-key': '<api-key>'}};

fetch('https://api-v2.subverseai.com/api/session/fetch/{sessionId}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api-v2.subverseai.com/api/session/fetch/{sessionId}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "x-api-key: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api-v2.subverseai.com/api/session/fetch/{sessionId}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("x-api-key", "<api-key>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://api-v2.subverseai.com/api/session/fetch/{sessionId}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["x-api-key"] = '<api-key>'

response = http.request(request)
puts response.read_body

{
  "responseCode": 200,
  "message": "Session details found",
  "data": {
    "sessionId": "sess_01H8XK3Q9V1YJZ5T7N2A8B9C0D",
    "agentDetails": {
      "name": "SupportBot",
      "number": "+15551234567",
      "email": "[email protected]",
      "version": "v1.2.0"
    },
    "userDetails": {
      "id": "u_42",
      "name": "Jane Doe",
      "number": "+15557654321",
      "email": "[email protected]"
    },
    "dynamicVariables": {
      "plan": "pro",
      "accountId": "acc_99"
    },
    "communicationChannelType": "inboundSipTrunk",
    "communicationChannelName": "Inbound Support Line",
    "transcript": [
      {
        "type": "message",
        "role": "user",
        "content": [
          {
            "type": "text",
            "text": "Hi, I want to check my refund."
          }
        ],
        "senderId": "+15557654321",
        "senderName": "Jane Doe",
        "agentName": "SupportBot",
        "metadata": {},
        "timestamp": "2026-09-07T10:00:00.000Z"
      },
      {
        "type": "function_call",
        "name": "lookupRefund",
        "call_id": "call_abc",
        "arguments": {
          "accountId": "acc_99"
        },
        "phase": "during",
        "timestamp": "2026-09-07T10:00:03.000Z"
      },
      {
        "type": "function_call_output",
        "name": "lookupRefund",
        "call_id": "call_abc",
        "output": "{\"status\":\"processing\"}",
        "is_error": false,
        "executionTimeMs": 340,
        "phase": "during",
        "timestamp": "2026-09-07T10:00:03.340Z"
      },
      {
        "type": "thinking",
        "thinking": "The user is asking about a refund. I should look up their account first.",
        "timestamp": "2026-09-07T10:00:02.500Z"
      },
      {
        "type": "summary",
        "summary": "User asked about refund status, agent confirmed processing.",
        "timestamp": "2026-09-07T10:01:00.000Z"
      }
    ],
    "analysis": {
      "summary": "User asked about refund status; agent confirmed processing.",
      "sentiment": "positive"
    },
    "status": "call_hangup",
    "time": "2026-09-07T10:00:00.000Z",
    "createdAt": "2026-09-07T10:00:00.000Z",
    "updatedAt": "2026-09-07T10:03:04.000Z",
    "duration": 184,
    "retryAttemptNo": 0,
    "recordingUrl": "https://s3.example.com/signed/recordings/sess_...wav?sig=..."
  }
}

GET

session

fetch

{sessionId}

Get session details

curl --request GET \
  --url https://api-v2.subverseai.com/api/session/fetch/{sessionId} \
  --header 'x-api-key: <api-key>'

const options = {method: 'GET', headers: {'x-api-key': '<api-key>'}};

fetch('https://api-v2.subverseai.com/api/session/fetch/{sessionId}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api-v2.subverseai.com/api/session/fetch/{sessionId}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "x-api-key: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api-v2.subverseai.com/api/session/fetch/{sessionId}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("x-api-key", "<api-key>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://api-v2.subverseai.com/api/session/fetch/{sessionId}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["x-api-key"] = '<api-key>'

response = http.request(request)
puts response.read_body

{
  "responseCode": 200,
  "message": "Session details found",
  "data": {
    "sessionId": "sess_01H8XK3Q9V1YJZ5T7N2A8B9C0D",
    "agentDetails": {
      "name": "SupportBot",
      "number": "+15551234567",
      "email": "[email protected]",
      "version": "v1.2.0"
    },
    "userDetails": {
      "id": "u_42",
      "name": "Jane Doe",
      "number": "+15557654321",
      "email": "[email protected]"
    },
    "dynamicVariables": {
      "plan": "pro",
      "accountId": "acc_99"
    },
    "communicationChannelType": "inboundSipTrunk",
    "communicationChannelName": "Inbound Support Line",
    "transcript": [
      {
        "type": "message",
        "role": "user",
        "content": [
          {
            "type": "text",
            "text": "Hi, I want to check my refund."
          }
        ],
        "senderId": "+15557654321",
        "senderName": "Jane Doe",
        "agentName": "SupportBot",
        "metadata": {},
        "timestamp": "2026-09-07T10:00:00.000Z"
      },
      {
        "type": "function_call",
        "name": "lookupRefund",
        "call_id": "call_abc",
        "arguments": {
          "accountId": "acc_99"
        },
        "phase": "during",
        "timestamp": "2026-09-07T10:00:03.000Z"
      },
      {
        "type": "function_call_output",
        "name": "lookupRefund",
        "call_id": "call_abc",
        "output": "{\"status\":\"processing\"}",
        "is_error": false,
        "executionTimeMs": 340,
        "phase": "during",
        "timestamp": "2026-09-07T10:00:03.340Z"
      },
      {
        "type": "thinking",
        "thinking": "The user is asking about a refund. I should look up their account first.",
        "timestamp": "2026-09-07T10:00:02.500Z"
      },
      {
        "type": "summary",
        "summary": "User asked about refund status, agent confirmed processing.",
        "timestamp": "2026-09-07T10:01:00.000Z"
      }
    ],
    "analysis": {
      "summary": "User asked about refund status; agent confirmed processing.",
      "sentiment": "positive"
    },
    "status": "call_hangup",
    "time": "2026-09-07T10:00:00.000Z",
    "createdAt": "2026-09-07T10:00:00.000Z",
    "updatedAt": "2026-09-07T10:03:04.000Z",
    "duration": 184,
    "retryAttemptNo": 0,
    "recordingUrl": "https://s3.example.com/signed/recordings/sess_...wav?sig=..."
  }
}

Retrieve full details of a specific session by its ID.

Endpoint

GET /api/session/fetch/{sessionId}

Authentication

All requests require an API key passed in the x-api-key header.

x-api-key: your_workspace_api_key

Contact your workspace admin if you don’t have an API key.

Path Parameters

Parameter	Type	Required	Description
`sessionId`	string	Yes	The unique identifier of the session.

Response

Success (200)

{
  "responseCode": 200,
  "message": "Session details found",
  "data": {
    "sessionId": "sess_01H8XK3Q9V1YJZ5T7N2A8B9C0D",
    "agentDetails": {
      "name": "SupportBot",
      "number": "+15551234567",
      "email": "[email protected]",
      "version": "v1.2.0"
    },
    "userDetails": {
      "id": "u_42",
      "name": "Jane Doe",
      "number": "+15557654321",
      "email": "[email protected]"
    },
    "dynamicVariables": {
      "plan": "pro",
      "accountId": "acc_99"
    },
    "communicationChannelType": "inboundSipTrunk",
    "communicationChannelName": "Inbound Support Line",
    "transcript": [...],
    "analysis": {
      "summary": "User asked about refund status; agent confirmed processing.",
      "sentiment": "positive"
    },
    "status": "call_hangup",
    "time": "2026-09-07T10:00:00.000Z",
    "createdAt": "2026-09-07T10:00:00.000Z",
    "updatedAt": "2026-09-07T10:03:04.000Z",
    "duration": 184,
    "retryAttemptNo": 0,
    "recordingUrl": "https://s3.example.com/signed/recordings/sess_...wav?sig=..."
  }
}

Response Fields

Field	Type	Description
`sessionId`	string	Unique session identifier.
`agentDetails`	object	Details of the agent that handled the session.
`agentDetails.name`	string	Agent name.
`agentDetails.number`	string \| null	Agent phone number (if applicable).
`agentDetails.email`	string \| null	Agent email address (if applicable).
`agentDetails.version`	string \| null	Agent version label.
`userDetails`	object	Details of the user/customer in the session.
`userDetails.id`	string	User identifier (phone number, email, or custom ID).
`userDetails.name`	string \| null	User display name.
`userDetails.number`	string \| null	User phone number.
`userDetails.email`	string \| null	User email address.
`dynamicVariables`	object \| null	Custom variables associated with the session.
`communicationChannelType`	string	The channel type used for the session. Possible values: `email`, `inboundSipTrunk`, `outboundSipTrunk`, `waChat`, `waVoice`, `sms`, `webChat`.
`communicationChannelName`	string \| null	Human-readable name of the channel.
`transcript`	array	Full conversation transcript. See Transcript Entry Types below.
`analysis`	object \| null	AI-generated post-session analysis (summary, sentiment, tags, etc.). Content depends on your agent’s analytics configuration.
`status`	string	Current session status. See Session Statuses below.
`time`	string (ISO 8601)	When the session started.
`createdAt`	string (ISO 8601)	When the session record was created.
`updatedAt`	string (ISO 8601)	When the session record was last updated.
`duration`	number \| null	Session duration in seconds. Only present for call sessions.
`retryAttemptNo`	number	Retry attempt number (0 = original, 1+ = retry). Only present for call sessions.
`recordingUrl`	string \| null	Signed URL to the call recording (expires after a limited time). Only present for call sessions.

duration, retryAttemptNo, and recordingUrl are only included for call sessions (SIP trunk channels). For chat, email, WhatsApp, and other non-call sessions, these fields are omitted entirely.

Transcript Entry Types

The transcript array contains entries in chronological order. Each entry has a type field that determines its structure.

1. Message (`type: "message"`)

A text or media message from the user, agent, or background agent.

{
  "type": "message",
  "role": "user",
  "content": [
    {
      "type": "text",
      "text": "Hi, I want to check my refund."
    }
  ],
  "senderId": "+15557654321",
  "senderName": "Jane Doe",
  "agentName": "SupportBot",
  "metadata": {},
  "timestamp": "2026-09-07T10:00:00.000Z"
}

Field	Type	Description
`role`	string	Who sent the message: `user`, `assistant`, or `backgroundAgent`.
`content`	array	One or more content items. See Content Item Types.
`senderId`	string \| null	Sender identifier (phone number or email).
`senderName`	string \| null	Sender display name.
`agentName`	string \| null	Agent name (for assistant messages).
`metadata`	object \| null	Channel-specific extras (e.g. email subject, custom context).
`timestamp`	string (ISO 8601)	When the message was sent.

2. Function Call (`type: "function_call"`)

The agent invoked a tool/function.

{
  "type": "function_call",
  "name": "lookupRefund",
  "call_id": "call_abc",
  "arguments": { "accountId": "acc_99" },
  "phase": "during",
  "timestamp": "2026-09-07T10:00:03.000Z"
}

Field	Type	Description
`name`	string	Name of the tool/function called.
`call_id`	string	Unique identifier for this tool call.
`arguments`	object	Arguments passed to the tool.
`phase`	string \| null	When the tool ran: `pre`, `during`, or `post` session.
`timestamp`	string (ISO 8601)	When the tool was called.

3. Function Call Output (`type: "function_call_output"`)

The result returned by a tool execution.

{
  "type": "function_call_output",
  "name": "lookupRefund",
  "call_id": "call_abc",
  "output": "{\"status\":\"processing\"}",
  "is_error": false,
  "executionTimeMs": 340,
  "phase": "during",
  "timestamp": "2026-09-07T10:00:03.340Z"
}

Field	Type	Description
`name`	string	Name of the tool that produced this output.
`call_id`	string	Matches the `call_id` of the corresponding function call.
`output`	string	The tool’s output (typically a JSON string).
`is_error`	boolean	Whether the tool execution resulted in an error.
`executionTimeMs`	number \| null	Tool execution time in milliseconds.
`phase`	string \| null	When the tool ran: `pre`, `during`, or `post` session.
`timestamp`	string (ISO 8601)	When the output was produced.

4. Thinking (`type: "thinking"`)

The agent’s internal reasoning for a turn.

{
  "type": "thinking",
  "thinking": "The user is asking about a refund. I should look up their account first.",
  "timestamp": "2026-09-07T10:00:02.500Z"
}

Field	Type	Description
`thinking`	string	The agent’s reasoning text.
`timestamp`	string (ISO 8601)	When this reasoning was generated.

5. Summary (`type: "summary"`)

A generated summary of the conversation up to a certain point.

{
  "type": "summary",
  "summary": "User asked about refund status, agent confirmed processing.",
  "timestamp": "2026-09-07T10:01:00.000Z"
}

Field	Type	Description
`summary`	string	Summary text of the preceding conversation.
`timestamp`	string (ISO 8601)	When the summary was generated.

Content Item Types

Each message entry’s content array contains one or more items. The type field determines the structure.

Text

{
  "type": "text",
  "text": "Hello, how can I help you?"
}

Image

{
  "type": "image",
  "mimeType": "image/jpeg",
  "url": "https://s3.example.com/signed/image.jpg?sig=...",
  "caption": "Screenshot of the issue"
}

Video

{
  "type": "video",
  "mimeType": "video/mp4",
  "url": "https://s3.example.com/signed/video.mp4?sig=...",
  "caption": "Screen recording"
}

Audio

{
  "type": "audio",
  "mimeType": "audio/ogg",
  "url": "https://s3.example.com/signed/audio.ogg?sig=..."
}

File

{
  "type": "file",
  "mimeType": "application/pdf",
  "url": "https://s3.example.com/signed/document.pdf?sig=...",
  "filename": "invoice.pdf"
}

Button (Quick Reply)

{
  "type": "button",
  "text": "Yes, proceed",
  "payload": "confirm_proceed"
}

Media URLs (image, video, audio, file) are signed and expire after a limited time. Download or cache them promptly.

Session Statuses

Status	Description
`active`	Session is currently in progress.
`completed`	Session has ended normally.
`call_in_queue`	Call is queued and waiting to be placed.
`call_placed`	Call has been placed but not yet answered.
`call_in_progress`	Call is currently connected.
`call_errored`	Call encountered an error.
`call_expired`	Call expired before being answered.
`call_hangup`	Call was hung up (completed).
`agent_errored`	Agent encountered an error during the session.
`call_canceled`	Call was canceled.
`could_not_connect`	Call could not be connected.

Errors

All errors follow the same response format:

{
  "responseCode": <http_status>,
  "errorCode": "<error_code>",
  "message": "<human_readable_message>",
  "data": null
}

401 — Unauthorized

Missing API key:

{
  "responseCode": 401,
  "errorCode": "apiKeyMissing",
  "message": "API key missing",
  "data": null
}

Invalid API key:

{
  "responseCode": 401,
  "errorCode": "apiKeyInvalid",
  "message": "Invalid API key",
  "data": null
}

404 — Session Not Found

The session ID does not exist in the workspace associated with your API key.

{
  "responseCode": 404,
  "errorCode": "sessionNotFound",
  "message": "Session not found",
  "data": null
}

422 — Validation Error

The sessionId path parameter is missing or empty.

{
  "responseCode": 422,
  "errorCode": "validationError",
  "message": "Expected string length greater or equal to 1",
  "data": null
}

500 — Internal Server Error

{
  "responseCode": 500,
  "errorCode": "internalError",
  "message": "Internal server error",
  "data": null
}

Code Examples

cURL

curl -s -H "x-api-key: YOUR_API_KEY" \
  https://api.subverseai.com/api/session/fetch/SESSION_ID

JavaScript

const response = await fetch(
  "https://api.subverseai.com/api/session/fetch/SESSION_ID",
  {
    headers: {
      "x-api-key": "YOUR_API_KEY",
    },
  }
);

const result = await response.json();
console.log(result.data);

Python

import requests

response = requests.get(
    "https://api.subverseai.com/api/session/fetch/SESSION_ID",
    headers={"x-api-key": "YOUR_API_KEY"},
)

data = response.json()
print(data["data"])

Node.js (axios)

const axios = require("axios");

const { data } = await axios.get(
  "https://api.subverseai.com/api/session/fetch/SESSION_ID",
  { headers: { "x-api-key": "YOUR_API_KEY" } }
);

console.log(data.data);

Authorizations

x-api-key

string

header

required

Authentication header containing API key from SubVerse dashboard.

Path Parameters

sessionId

string

required

The unique identifier of the session.

Minimum string length: 1

Example:

"sess_01H8XK3Q9V1YJZ5T7N2A8B9C0D"

Response

Session details found

responseCode

integer

required

HTTP status code indicating the result of the request.

Example:

200

message

string

required

Human-readable message describing the result of the request.

Example:

"Session details found"

data

object

required

Show child attributes

​Endpoint

​Authentication

​Path Parameters

​Response

​Success (200)

​Response Fields

​Transcript Entry Types

​1. Message (type: "message")

​2. Function Call (type: "function_call")

​3. Function Call Output (type: "function_call_output")

​4. Thinking (type: "thinking")

​5. Summary (type: "summary")

​Content Item Types

​Text

​Image

​Video

​Audio

​File

​Button (Quick Reply)

​Session Statuses

​Errors

​401 — Unauthorized

​404 — Session Not Found

​422 — Validation Error

​500 — Internal Server Error

​Code Examples

​cURL

​JavaScript

​Python

​Node.js (axios)

Authorizations

Path Parameters

Response

Endpoint

Authentication

Path Parameters

Response

Success (200)

Response Fields

Transcript Entry Types

1. Message (`type: "message"`)

2. Function Call (`type: "function_call"`)

3. Function Call Output (`type: "function_call_output"`)

4. Thinking (`type: "thinking"`)

5. Summary (`type: "summary"`)

Content Item Types

Text

Image

Video

Audio

File

Button (Quick Reply)

Session Statuses

Errors

401 — Unauthorized

404 — Session Not Found

422 — Validation Error

500 — Internal Server Error

Code Examples

cURL

JavaScript

Python

Node.js (axios)