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Documentation Index

Fetch the complete documentation index at: https://docs.subverseai.com/llms.txt

Use this file to discover all available pages before exploring further.

Session History gives you a single, unified view of every customer interaction across all your channels — voice, chat (WhatsApp, webchat), and email — in one place.

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Session List

The session list displays key details for every interaction at a glance:
  • Customer: The customer’s phone number or identifier
  • Time: When the session started
  • Agent: The AI agent that handled the session
  • Channel: The communication channel (e.g., Plivo voice, WhatsApp, webchat, email)
  • Messages / Duration: Number of messages exchanged, or call duration for voice sessions
  • Tags: Custom labels applied to the session
  • Status: Session outcome (e.g., Completed, Active)
The stats bar at the top shows Total Sessions, Total Duration, and Sessions in Queue for the selected time period.

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Search & Filter

  • Search: Look up sessions by channel name, session ID, or agent email
  • Filter by Agent: Narrow sessions to those handled by a specific agent
  • Filter by Channel: View sessions from a specific channel type
  • Filter by Status: Focus on completed, active, or other session states
  • Date range: View sessions from a specific time period
  • Export: Download session data for reporting or further analysis

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Session Details

Click any session to open the full detail view, which shows the complete conversation transcript alongside session metadata and AI-generated insights. The detail view includes:
  • Transcript: Full conversation history between the customer and the AI agent
  • Function Calls: Every function (tool) the agent invoked during the session, including the exact arguments passed and the result returned — invaluable for debugging agent behavior and verifying integrations
  • Session Metadata: Channel type, channel name, channel ID, communication method, message count, retry attempts, duration, direction (inbound/outbound), and status
  • AI Insight: An AI-generated summary of the session capturing what the customer was trying to accomplish, how the agent responded, and user sentiment

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Channels Supported

Session History covers all channels in a single unified view:
  • Voice: Inbound and outbound calls with duration and full transcripts
  • Chat: WhatsApp, webchat, and other messaging channels
  • Email: Email-based conversations with your agents
This unified view makes it easy to audit agent performance, debug function call issues, and identify customer pain points across your entire operation.