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Overview

Communication Channels are the bridges between your Subverse agents and the outside world. Each channel represents a specific communication medium — a phone number, a WhatsApp account, an email inbox, or a website chat endpoint — and is linked to an agent that handles all incoming interactions on that channel. How it works:
  1. Create a channel for the communication medium you want to support.
  2. Attach credentials to authorize the channel (e.g. SIP credentials for voice, WhatsApp API keys, SMTP details for email).
  3. Link an agent to the channel. All interactions arriving on that channel are routed to the linked agent automatically.
Credentials attached to channels are stored securely in encrypted form and are never exposed in plaintext after saving.

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Channel Types

ChannelProtocolCompatible AgentUse Case
VoiceSIP Trunk (Inbound / Outbound)Voice AgentPhone calls — inbound customer support, outbound dialing
WhatsAppWhatsApp Business APIChat AgentAutomated messaging via WhatsApp
EmailSMTP / EmailEmail AgentAuto-reply to incoming emails
WebChatWebhooks / APIChat AgentEmbedded chat widget or API-driven chat on your website
SMS and iMessage channels are coming soon.

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Adding a Channel

  1. Navigate to Channels in the left sidebar.
  2. Click Add Channel.
  3. Select the channel type.
  4. Fill in the channel details and attach credentials.
  5. Link an agent under Agent Configuration.
  6. Click Save.
Once saved, the channel is live and will route all incoming interactions to the linked agent.