Voice Channel

​

Overview

A Voice Channel connects your Voice Agent to real phone numbers using SIP trunks. Subverse gives you a unique SIP URI for your workspace — you configure your telephony provider to point calls to this URI, and Subverse routes them to the linked agent. Voice channels support two trunk types:

• Inbound SIP Trunk — receives incoming calls and routes them to a Voice Agent
• Outbound SIP Trunk — provides a number the agent uses to make outgoing calls

Your workspace SIP URI is shown at the top of the Voice Channel setup screen. Copy this and configure it as the destination in your telephony provider (Twilio, Telnyx, Plivo, etc.).

---

​

Inbound SIP Trunk

An inbound trunk assigns a phone number that customers can call. Incoming calls on this number are routed directly to the linked Voice Agent.

​

Configuration

​

How to Set Up

1. Navigate to Channels and click Add Channel → Voice.
2. Select Inbound SIP Trunk for Calls.
3. Enter a Name and optionally a Description.
4. Add the phone number(s) that will receive calls.
5. Select a SIP Credential (or create one).
6. Under Agent Configuration, select the Voice Agent to handle calls.
7. Click Save.
8. In your telephony provider, point the number’s SIP destination to your workspace SIP URI.

---

​

Outbound SIP Trunk

An outbound trunk provides a phone number the Voice Agent uses when placing outgoing calls — either for outbound campaigns or for the test call feature.

​

Configuration

​

How to Set Up

1. Navigate to Channels and click Add Channel → Voice.
2. Select Outbound SIP Trunk for Calls.
3. Enter a Name and optionally a Description.
4. Add the phone number(s) to use as the outbound caller ID.
5. Select a SIP Credential (or create one).
6. Click Save.

---

​

Credentials

Voice channels use SIP Credentials to authenticate your SIP trunk. These are stored securely in encrypted form and never exposed in plaintext after saving.