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Overview

A WebChat Channel connects a Chat Agent to your website or application via a webhook endpoint. When a user sends a message through your web chat widget or API integration, Subverse receives it at the configured webhook URL, processes it through the linked Chat Agent, and returns a response. WebChat channels use credentials to secure the webhook connection, stored in encrypted form. When to use a WebChat Channel:
  • You want to embed a chat widget powered by a Subverse agent on your website
  • You’re building a custom chat interface and need to connect it to an AI agent via API
  • You want to handle chat interactions programmatically through webhooks

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How to Set Up

  1. Navigate to Channels in the left sidebar.
  2. Click Add Channel and select WebChat.
  3. Fill in the channel details (see configuration below).
  4. Select or create a WebChat Credential.
  5. Under Agent Configuration, link a Chat Agent.
  6. Click Save.
Once saved, send incoming chat messages to the configured webhook URL. The linked Chat Agent will process each message and return a response.

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Configuration

FieldTypeRequiredDescription
NameTextYesA friendly name for this channel (e.g. Website Chat).
DescriptionTextNoInternal description for this channel.
Webhook URLURLYesThe endpoint Subverse will use to receive and send chat messages (e.g. https://example.com/webhook/chat).
WebChat CredentialDropdownYesSelect a saved WebChat credential to secure this channel. Click Create new credentials to add one under Credentials.
Chat AgentDropdownNoThe Chat Agent that will handle incoming messages on this channel.

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Credentials

WebChat channels use credentials to authenticate webhook requests, ensuring only authorized sources can send messages to your channel. Credentials are stored encrypted and never exposed in plaintext after saving.

All Credentials

Create and manage your WebChat credentials in the Credentials section