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Overview

An Email Channel connects a real email address to an Email Agent. When an email arrives at the configured address, the linked agent reads it and sends a reply automatically — handling support requests, FAQs, and inquiries without human intervention. Email channels use your SMTP credentials to authorize sending emails from your address. These credentials are stored securely in encrypted form. When to use an Email Channel:
  • You want to automate replies to incoming support or inquiry emails
  • You need a first-line response bot that can triage or answer FAQs
  • You want AI-generated replies sent directly from your own email address

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How to Set Up

  1. Navigate to Channels in the left sidebar.
  2. Click Add Channel and select Email.
  3. Fill in the channel details (see configuration below).
  4. Select or create an Email Credential.
  5. Under Agent Configuration, link an Email Agent.
  6. Click Save.
Once saved, any email sent to the configured address will be processed by the linked Email Agent, which will compose and send a reply.

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Configuration

FieldTypeRequiredDescription
NameTextYesA friendly name for this channel (e.g. Support Inbox).
DescriptionTextNoInternal description for this channel.
EmailTextYesThe email address that will receive incoming emails and send replies (e.g. [email protected]).
Email CredentialDropdownYesSelect a saved email (SMTP) credential to authorize sending from this address. Click Create new credentials to add one under Credentials.
Email AgentDropdownNoThe Email Agent that will handle incoming messages on this channel.

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Credentials

Email channels require an Email credential containing your SMTP server details (host, port, username, password). This authorizes Subverse to send emails on behalf of your address. Credentials are stored encrypted and never exposed in plaintext after saving.

All Credentials

Create and manage your email credentials in the Credentials section
Make sure your email address is also configured to receive inbound mail (e.g. via MX records or your provider’s inbound routing). Subverse handles the reply logic; your mail server handles delivery.