WhatsApp Channel - SubVerse AI

Overview

A WhatsApp Channel connects your WhatsApp Business number to a Chat Agent. When a customer messages your WhatsApp number, the linked agent receives the message and responds automatically — just like a human agent would. WhatsApp channels use your WhatsApp Business API credentials to authorize sending and receiving messages. These credentials are stored securely in encrypted form. When to use a WhatsApp Channel:

You want to automate customer support or FAQs over WhatsApp
You need a conversational agent available 24/7 on WhatsApp
You want to qualify leads or handle bookings via WhatsApp messaging

How to Set Up

Navigate to Channels in the left sidebar.
Click Add Channel and select WhatsApp.
Fill in the channel details (see configuration below).
Select or create a WhatsApp Credential.
Under Agent Configuration, link a Chat Agent.
Click Save.

Once saved, messages sent to the configured WhatsApp number are routed to the linked Chat Agent.

Configuration

Field	Type	Required	Description
Name	Text	Yes	A friendly name for this channel (e.g. `Support WhatsApp`).
Description	Text	No	Internal description for this channel.
Number	Phone number	Yes	The WhatsApp Business phone number that will receive messages (with country code).
WhatsApp Credential	Dropdown	Yes	Select a saved WhatsApp credential to authorize this channel. Click Create new credentials to add one under Credentials.
Chat Agent	Dropdown	No	The Chat Agent that will handle incoming WhatsApp messages.

Credentials

WhatsApp channels require a WhatsApp API credential containing your WhatsApp Business API token and configuration. Credentials are stored encrypted and never exposed in plaintext after saving.

WhatsApp API Credential

Create and manage WhatsApp API credentials

All Credentials

Overview of all credential types in Subverse

​Overview

​How to Set Up

​Configuration

​Credentials