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Enable tools and actions your agent can perform.
Functions executed before the call starts:
- Data retrieval
- Customer lookup
- Context preparation
Functions agent can call during conversation:
- end_call: Hang up the call
- transfer_call: Transfer to human agent
- query_knowledge_base: Search knowledge base
- Custom functions: Your business-specific actions
Default Tools:
end_call: Always availabletransfer_call: Available if transfer number configuredquery_knowledge_base: Available if knowledge base connected
Post Call Tools
Functions executed after call ends:
- Data logging
- CRM updates
- Follow-up triggers
Create custom functions in the Integrations section, then enable them here. 
