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Enable tools and actions your agent can perform.

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Pre Call Tools

Functions executed before the call starts:
  • Data retrieval
  • Customer lookup
  • Context preparation

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During Call Tools

Functions agent can call during conversation:
  • end_call: Hang up the call
  • transfer_call: Transfer to human agent
  • query_knowledge_base: Search knowledge base
  • Custom functions: Your business-specific actions
Default Tools:
  • end_call: Always available
  • transfer_call: Available if transfer number configured
  • query_knowledge_base: Available if knowledge base connected

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Post Call Tools

Functions executed after call ends:
  • Data logging
  • CRM updates
  • Follow-up triggers
Create custom functions in the Integrations section, then enable them here.