Tasks you want the agents to perform during real time conversations
transfer_call
: Transfer the call to humna agent to handle escalations.end_call
: Hang up the call on closure.query_knowledge_base
: Fetch more details from company knowledge base.Enable
this if you don’t want the voice agent to wait for its completion e.g., sending an email to the customer. Disable
if you want to wait for the task to finish before agent replies e.g., fetching order details.string
, number
, boolean
).customer_email
).