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Create a Knowledge Base
Add Documents
Save & Manage
Start Using
Integrations
Knowledge Base
Manage your company knowledge base documents
The Knowledge Base allows you to store and manage essential documents and information that your AI agents can reference during conversations.
Create a Knowledge Base
Visit Knowledge Base section in your Dashboard and select
Add New
Enter a short, descriptive
name
for your knowledge base (e.g., “Company Policy Manual”)
Add Documents
You can either upload documents or input text. Multiple file uploads is also supported.
Click
+ Add Text
to input text manually, make sure to give it short and descriptive name.
Click
+ Add File
to upload relevant documents.
Save & Manage
Once the uploading is complete, the documents will appear under
Selected Files
.
Click
Save
to finalize the knowledge base.
Start Using
Once saved, it takes 2-3 minutes to be ready to use. You can click on your knowledge base to check the status on the top right side of the box.
Once green dot for ready to use appears, you can either use it in
voice agents
or
workflows
.
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Assistant
Responses are generated using AI and may contain mistakes.