Data Source Blocks

Data Source Blocks allow you to inject customer data and other relevant information to trigger the workflow.

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Call API block

Inject customer details into the system using a workflow call API.

Outputs

• Bot_Number: Number voice agent will use to make or receive a call.
• Use_Case: Define voice agent to be used.
• Customer_Number: Customer’s phone number.
• Customer_Details: Customer’s details such as name, email in JSON format.
• Schedule_Time: Schedule customer’s call at a specific future time. Follow ISO date format YYYY-MM-DDTHH:MM:SSZ. Default value: current time, to trigger the action immediately.
• Agent_Options: If provided, these will override settings as defined in the Voice Agents section. E.g. if you want to change the language, voice, initial prompt, etc.
• No_Of_Retries: Number of retries if call failed if provided
• Retries_After_In_Hrs: Retry interval (in hrs) if provided
• Start_Working_Hour: 24 hour format (HH:MM), If provided call made before start hours will rescheduled at start hour of the day.
• End_Working_Hour: 24 hour format (HH:MM), If provided call cannot be made after the end work hour and if call made after end hours will rescheduled at start hour of the next day.
• Timezone: Call between start working hour and end working hour in timezone if provided [Default: Asia/Kolkata]

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Upload customer data

Inject customer details into the system using file upload functionality. This is an alterantive for the Call API block explained above.

Inputs Upload an Excel / CSV file with customer details.

Outputs

• Bot_Number: Number voice agent will use to make or receive a call.
• Use_Case: Define voice agent to be used.
• Customer_Number: Customer’s phone number.
• Customer_Details: Customer’s details such as name, email in JSON format.
• Agent_Options: If provided, these will override settings as defined in the Voice Agents section. E.g. if you want to change the language, voice, initial prompt, etc.
• No_Of_Retries: Number of retries if call failed if provided
• Retries_After_In_Hrs: Retry interval (in hrs) if provided
• Start_Working_Hour: 24 hour format (HH:MM), If provided call made before start hours will rescheduled at start hour of the day.
• End_Working_Hour: 24 hour format (HH:MM), If provided call cannot be made after the end work hour and if call made after end hours will rescheduled at start hour of the next day.
• Timezone: Call between start working hour and end working hour in timezone if provided [Default: Asia/Kolkata]

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Incoming call block

This triggers a flow as soon as customer calls voice agent. Details of customer’s incoming call with voie agent are used as outputs for subsequent actions.

Outputs

• Bot_Number: Number on which theb customer called the voice agent.
• Use_Case: The voice agent that handled the call.
• Call_Time: Timestamp of when the call occurred. This follows ISO date format YYYY-MM-DDTHH:MM:SSZ.
• Call_Status: Status of the call - connected or couldn't connect.
• Call_Duration: Duration of the call in seconds.
• Call_Direction: Direction of the call - inbound.
• Customer_Number: Customer’s phone number.
• Customer_Details: Customer’s details such as name, email in JSON format.
• Transcript: Transcript of the call with speaker tags.