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The Customer Interactions section logs all conversation history between customers and your voice agents. Key features include:
  • Search & Filter: Look up conversations based on date, agent, or keywords.
  • Call analysis: Call disposition, detailed analysis (click on information icon in more details section).
  • Transcript and Recording: View chat transcripts and listen to call recordings (click on icons in more details section).
This section helps in auditing, improving agent responses, and identifying customer pain points.