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Install plugin

  1. Install SubVerse plugin by visiting this link or search for SubVerse AI in Shopify app store.
  2. Grant necessary permissions and proceed with the installation.

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Use Cases

Select the use cases you want to use the app for:
  • Customer support calls: Handle incoming calls
  • Abandoned checkout or cart: Capture customers who didn’t make payment after checkout
  • Abandoned browse: Capture customers who browsed products but didn’t add to cart
  • Return request: Call customers who have raised return request and push for replacement
  • Order feedback: Collect order feedback after fulfillment
  • Resolve negative review: Contact customers who have given bad public review and try to resolve the issue
  • COD confirmation: Confirm availability and interest before delivery for COD orders
You can also create your own use cases from SubVerse dashboard.

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Setup voice agents

Customize voice agents as per your use cases, branding guidelines, product types, SOPs, etc.
Refer to this quickstarter on how to setup your voice agents, telephony, and API key in just 10 minutes.

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Configure Shopify workflows

Once you have obtained a phone number, API key, and customized voiec agents on SubVerse interface, you will need to setup workflows to trigger actions based on customer behavior such as cart drop, order placement, reviews. Below is the list of SubVerse templates, you can either search them or just click on the hyperlink:
  1. Install these workflow templates one by one.
  2. For every workflow, click Edit and select the last block Send HTTP Request
  3. Enter API key as value in Headers section besides x-api-key.
  4. In Body section, enter your virtual number in botNumber and update useCase name if necessary.

Agent Configuration

Best practices for agent prompting and other settings

Workflow

Take more actions by setting up workflow automation

Monitor Performance

See transcripts, recordings, analysis of agent-customer interactions

API Docs

API docs to trigger calls from Shopify and other external platforms.