Function Blocks allow you to execute actions based on AI and user inputs. Please contact us if you want to add any function block for custom integration.

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Schedule a Callback

Schedules a callback with the customer, passing additional context.

Inputs

  • Greetings_message – Greeting message voice agent will say to the customer, this will override initial prompt defined for the use case. This can be linked to a connecting block (AI generated greetings meesage based on previous conversation) or manually written. Data linkage will override the written text.
  • Conversation_context – Pass previous conversation context to the voice agent.
  • Scheduled_Time – Set the time for the callback. This follows ISO date format YYYY-MM-DDTHH:MM:SSZ.
  • Bot_Number – Phone number to be used to call the customer. This can be linked to a connecting block or selected from dropdown option. Data linkage will override pre-selected dropdown option.
  • Use_Case – Voice agent that will handle the callback. This can be linked to a connecting block or selected from dropdown option. Data linkage will override pre-selected dropdown option.
  • Customer_Number – Customer’s phone number.

Outputs

  • Callback_scheduled – Confirms if the callback was successfully scheduled - True or False.

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Send WhatsApp

Sends a WhatsApp message to the customer.

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Interakt

Inputs

  • Customer_Number – Customer’s phone number.
  • Provider – Select your service provider for sending messages - Interakt.
  • api_key – Enter the API key for authentication.
  • template_name – Select the WhatsApp message template.
  • template_language_code – Select the language code for the template.
  • header_values – Dynamic variables for template headers (e.g., [“Renewal Due”, “Policy Update”]).
  • body_values – Dynamic variables for the message body (e.g., [“John”, “123456”]).
  • button_values – Dynamic variables for any buttons in the message.

Outputs

  • Message_success: Confirms if the WhatsApp message was successfully sent - True or False.

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Gupshup

Inputs

  • Customer_Number – Customer’s phone number.
  • Provider – Select your service provider for sending messages - Gupshup.
  • user_id – Enter the user id for authentication.
  • password – Enter the password for authentication.
  • template_id – Provide the WhatsApp message template.

Outputs

  • Message_success: Confirms if the WhatsApp message was successfully sent - True or False.

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Send Email

Sends an Email to the customer.

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Standard email providers

Inputs

  • To – Customer’s email address.
  • CC – Additional email addresses you want to keep in loop, multiple entries to be separated by ;.
  • Subject – Subject of the email. This can be linked to a connecting block (AI generated subject based on previous conversation) or manually written. Data linkage will override the written text.
  • Email_Body – Content of the email. This can be linked to a connecting block (AI generated email body based on previous conversation) or manually written. Data linkage will override the written text.
  • Email Provider – Select your service provider for sending email - Gmail, Outlook, Zoho, Godaddy.
  • From Email – Company Email ID from which you want to send an email to the customer.
  • Password – Enter the password for authentication.

Outputs

  • Email_success: Confirms if the Email was successfully sent - True or False.

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Custom email provider

Inputs

  • To – Customer’s email address.
  • CC – Additional email addresses you want to keep in loop, multiple entries to be separated by ;.
  • Subject – Subject of the email. This can be linked to a connecting block (AI generated subject based on previous conversation) or manually written. Data linkage will override the written text.
  • Email_Body – Content of the email. This can be linked to a connecting block (AI generated email body based on previous conversation) or manually written. Data linkage will override the written text.
  • Email Provider – Select your service provider for sending email - Gmail, Outlook, Zoho, Godaddy.
  • From Email – Company Email ID from which you want to send an email to the customer.
  • Password – Enter the password for authentication.
  • SMTP Host – Enter your service provider SMTP host name e.g., smtp.gmail.com
  • SMTP Port – Enter your service provider SMTP port number e.g., 467
  • SMTP TLS Secure – Select TLS security protocol of your service provider - Enabled, Disabled.

Outputs

  • Email_success: Confirms if the Email was successfully sent - True or False.

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Smart Filter

Sends an Email to the customer.

Inputs

  • Field – Select a field to apply the filter. Multiple fields can also be linked from outputs of other blocks.
  • Condition – Define a filtering condition (e.g., =, contains, >).
  • Value – Enter the value to filter by.
  • Add more – Apply multiple conditions simultanuously with AND or OR operators.

Outputs

  • Filtered Results: Returns only the fields that match the specified filter conditions.