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Click on any call’s view icon to access detailed information:

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Call Information Panel

The top section displays comprehensive call metadata: Call Time
  • Exact timestamp: 12-11-2025 09:38 PM
  • Timezone-aware display
Call Number
  • Customer’s phone number: +91xxxxxxxxxx
  • Click to copy
Call Status
  • Final outcome: Completed
  • Color-coded for quick identification
Agent Name
  • AI agent that handled the call: Matrimony Usecase
  • Links to agent configuration
Agent Number
  • Phone number used: +91xxxxxxxxxx
  • Identifies the outbound line
Call Duration (in seconds)
  • Total conversation time: 85 seconds
  • Excludes ring time and connection delays
Call Direction
  • Outgoing: Agent initiated the call
  • Incoming: Customer called in

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Transcript Section

The transcript provides a complete, searchable record of the conversation: Audio Playback
  • Built-in audio player with controls
  • Play/pause functionality
  • Seek to any point in the conversation
  • Volume control
  • Download option
Transcript Text
  • Complete conversation transcript
  • Speaker labels (Assistant vs Customer)
  • Timestamps for each exchange
  • Searchable text
  • Copy functionality
Example Transcript: 
Assistant: Good evening! This is Ria calling from Bharat Matrimony. 
I'm calling to help you create your भारत मैट्रिमोनी to find your 
ideal life partner. We can get the basics set up in just a few 
minutes. To begin, could you tell me a little bit about the person 
for whom the भारत मैट्रिमोनी is being created? I can note down 
their name, and the city they live in.
Transcript Features:
  • Multi-language support (shows mixed language conversations)
  • Clear speaker identification
  • Natural conversation flow
  • Accurate transcription with custom keywords

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Analysis Section

Post-call analytics and data extraction: Automated Analysis
  • Sentiment analysis
  • Intent detection
  • Key topics discussed
  • Action items identified
  • Custom data fields (configured in agent settings)
Data Extraction Based on your Post Call Data Analysis configuration:
  • Summary of conversation
  • Customer sentiment (positive/negative/neutral)
  • Lead quality scores
  • Order IDs or reference numbers
  • Follow-up requirements
  • Any custom fields you’ve defined
Analysis data may take 1-2 minutes to process after the call ends. If you see “No Analysis Data Found”, check back shortly or ensure Post Call Data Analysis is configured in your agent settings.