Export Options
CSV Export
Includes:
- All call metadata (time, numbers, duration, status)
- Agent information
- Tags and custom fields
- Filterable before export
Use Cases:
- Import into Excel for analysis
- Share with stakeholders
- Create custom reports
- Compliance and record-keeping
Transcript Export
- Individual call transcripts
- Bulk transcript download
- Text or JSON format
- For training and compliance
Creating Reports
- Total calls handled
- Success rate percentage
- Average call duration
- Top performing agents
- Common issues identified
Monthly Analytics
- Call volume trends
- Agent performance comparison
- Cost analysis (based on duration)
- Customer satisfaction metrics
- Improvement recommendations
Data Privacy and Compliance
Call recordings and transcripts may contain sensitive customer information. Ensure proper data handling and compliance with privacy regulations (GDPR, CCPA, etc.).
- Limit access to authorized personnel only
- Implement data retention policies
- Anonymize data when sharing externally
- Secure exported files with encryption
- Regular audit of access logs
- Inform customers about call recording (if required by law)
Compliance Features:
- Role-based access control
- Audit trails for data access
- Secure data storage
- Configurable retention periods
- Data export for subject access requests
