Skip to main content

​
Key Metrics

The dashboard displays three critical metrics at the top: Total Calls
  • Total number of calls processed across all agents
  • Includes all call statuses (completed, failed, in-progress)
  • Updated in real-time as calls are made
Total Call Duration
  • Cumulative time spent on all calls
  • Displayed in minutes (e.g., 676.4 mins)
  • Useful for capacity planning and cost analysis
Calls in Queue
  • Number of calls currently waiting to be processed
  • Real-time indicator of system load
  • Helps identify peak periods and capacity needs

​
Call Records Table

Each call record in the table displays comprehensive information: Customer Number
  • Phone number of the caller or recipient
  • Click to view complete customer interaction history
  • Masked for privacy compliance when needed
Time
  • Date and timestamp of when the call was initiated
  • Format: DD-MM-YYYY HH:MM AM/PM
  • Sortable for chronological viewing
  • Timezone-aware display based on your settings
Agent
  • Name of the AI agent that handled the call
  • Links to agent configuration page
  • Useful for comparing performance across different agents
Agent Number
  • Phone number or SIP address used by the agent
  • Identifies which line or trunk was used
  • Important for multi-line or multi-region setups
Call Status The outcome of the call:
  • Completed: Call finished successfully
  • Could Not Connect: Failed to establish connection
  • In Progress: Call currently active
  • Failed: Call encountered an error
  • Abandoned: Customer hung up early
Duration (in secs)
  • Length of the call in seconds
  • Excludes connection/dialing time
  • Zero (0) for failed connections
  • Helps identify unusually short or long calls
Tags
  • Custom labels for categorization
  • Can be added manually or automatically via post-call analysis
  • Useful for filtering and reporting
  • Examples: “resolved”, “escalated”, “follow-up-needed”
Action
  • View Details (eye icon): Click to see complete call information
Use the powerful filtering options to narrow down your call list:

​
Time Filter

Select from predefined ranges or custom dates:
  • All time
  • Today
  • Yesterday
  • Last 7 days
  • Last 30 days
  • Custom date range

​
Voice Agent Filter

Filter by specific agent:
  • All: Show calls from all agents
  • Select individual agent names to view their calls only
  • Compare performance across different agents

​
Call Status Filter

Filter by call outcome:
  • All: Show all call statuses
  • Completed: Only successful calls
  • Could Not Connect: Failed connection attempts
  • In Progress: Currently active calls
  • Failed: Error encounters
Quick search functionality:
  • Search by customer number
  • Search by agent number
  • Real-time search results
  • Supports partial matches

​
Bulk Actions

Retry Calls
  • Retry failed or disconnected calls
  • Select multiple calls for bulk retry
  • Useful for recovering from system outages
  • Automatically uses the same agent configuration
Export
  • Export call data to CSV or Excel format
  • Includes all visible columns and filtered data
  • Respects current filter settings
  • Useful for external analysis and reporting