Overview
The Call History section provides comprehensive monitoring and analytics for all calls handled by your AI agents. Use this tool to track performance, review conversations, identify issues, and continuously improve your agent’s effectiveness. Navigate to Call History from the left sidebar in your dashboard to view all call records. Explore each section in detail:Dashboard
View call records, metrics, and filtering options
Call Details
Access transcripts, audio playback, and analysis
Monitoring Guide
Daily monitoring and quality assurance best practices
Troubleshooting
Common call issues and solutions
Export & Reporting
Export data and create reports
Integrations
Connect with CRM, analytics, and alerting tools
Tips for Success
Regular Review- Check call history daily
- Listen to sample calls weekly
- Analyze trends monthly
- Adjust configurations based on data
- Look for recurring issues
- Identify successful conversation patterns
- Note time-based trends
- Track improvement over time
- Don’t just collect data—use it
- Make incremental improvements
- Test changes systematically
- Measure impact of modifications
- Set performance goals
- Track progress toward goals
- Celebrate improvements
- Share learnings with team
Next Steps
Optimize Your Agent
Fine-tune settings based on call insights
View Dashboard Analytics
Access comprehensive performance metrics
Set Up Webhooks
Get real-time call notifications
Customer Interactions
Track engagement across all channels
Tips for Success
Regular Review- Check call history daily
- Listen to sample calls weekly
- Analyze trends monthly
- Adjust configurations based on data
- Look for recurring issues
- Identify successful conversation patterns
- Note time-based trends
- Track improvement over time
- Don’t just collect data—use it
- Make incremental improvements
- Test changes systematically
- Measure impact of modifications
- Set performance goals
- Track progress toward goals
- Celebrate improvements
- Share learnings with team