Overview
SubVerse provides comprehensive configuration options to fine-tune your AI agent’s behavior, voice, and capabilities. This guide covers all available settings with detailed explanations and best practices. Explore each configuration section in detail:Agent Settings
Core behavior and personality settings
LLM Preferences
AI model and temperature configuration
Speech Detection
Transcription and interruption settings
Voice Settings
TTS model, voice, and audio settings
Call Settings
Call behavior and transfer configuration
Knowledgebase Settings
Connect knowledge bases for retrieval
Function Settings
Pre, during, and post call tools
Agent Transfers
Agent-to-agent transfer configuration
Post Call Analysis
Custom data extraction from transcripts
Configuration Best Practices
Start with Defaults
Begin with recommended settings and adjust based on testing.Test After Each Change
Make incremental changes and test to understand impact.Monitor Performance
Track metrics like call duration, success rate, and customer satisfaction.Iterate Based on Data
Use call recordings and analytics to identify improvement areas.Document Your Settings
Keep notes on why you chose specific configurations.Use Templates
Save successful configurations as templates for future agents.Common Configuration Patterns
Customer Service Agent
- Temperature: 0.3-0.5 (consistent responses)
- Interruptions: Enabled (natural conversation)
- Speed: 2 (normal pace)
- Stability: 0.5 (professional yet engaging)
Sales Agent
- Temperature: 0.5-0.7 (more creative)
- Interruptions: Enabled (responsive)
- Speed: 2-3 (energetic pace)
- Stability: 0.6 (expressive)
Technical Support
- Temperature: 0.3 (precise information)
- Interruptions: Enabled (collaborative)
- Speed: 1-2 (clear, deliberate)
- Stability: 0.4 (calm, professional)
Survey/Feedback Collection
- Temperature: 0.4 (consistent questions)
- Interruptions: Disabled initially (complete questions)
- Speed: 2 (normal pace)
- Stability: 0.5 (friendly)
Next Steps
Test Your Agent
Make test calls and monitor results in call history
Monitor Calls
Track performance and analyze results
Add Functions
Create custom actions for your agent
Connect Knowledge Base
Add information sources for your agent