Skip to main content
The Agent Settings section defines the core behavior and personality of your AI agent.

​
Greeting Message

The opening message your agent speaks when connecting with a customer. Configuration:
  • Plain text input
  • Keep under 15 seconds when spoken
  • Should be clear and welcoming
Example: 
Hello, I am Ria from Bharat Matrimony

​
Greeting Type

Choose how the conversation starts:
  • Prompt: Agent modifies the greeting message to match the agent’s identity
  • Say: Agent says the greeting message exactly as it is

​
Who Speaks First

Determines conversation initiation:
  • SubVerseAI Agent: Agent starts the conversation
  • Customer: Customer speaks first

​
System Prompt

The most critical configuration that defines your agent’s entire behavior. Key Components: Identity Section 
## Identity
You are **Ria** (Female) from **Bharat matrimony**.
Role Definition 
You are making an outbound call to a new user to help them 
create their profile. You are a friendly, empathetic, and 
professional assistant.
Style Guardrails 
## Style Guardrails
- **Be Empathetic and Friendly**: Use a warm, encouraging tone
- **Be Clear and Simple**: Use straightforward language
- **Embrace Variety**: Avoid repetitive phrasing
- **Be Discreet and Professional**: Handle personal information with care
Use the “Refine using AI” button to get intelligent suggestions for improving your prompt.