Dovesoft - SubVerse AI

Connection type: Channel Connect your WhatsApp Business number on Dovesoft to a SubVerse chat agent. When customers message your number, Dovesoft forwards the message to SubVerse, and the agent replies on WhatsApp.

What you can do

Capability	What it does
Answer customers on WhatsApp	A chat agent reads incoming messages and replies automatically.
Handle any message type	The agent can read and send text, images, audio, video, documents, and other WhatsApp message types.
Keep the conversation going	The agent remembers context for each customer, for 24 hours by default.
Show that the agent is replying	Customers see a typing indicator while the agent works on a reply.
Send messages from workflows	Use the channel to send WhatsApp messages from Functions and Orchestrations.

How it works

Customer messages you → Dovesoft → SubVerse → Chat agent → Reply via Dovesoft After you add the channel, you point your Dovesoft webhook to SubVerse so incoming messages reach the agent.

What you’ll need

A Dovesoft account with your WhatsApp Business number onboarded and live
Your Dovesoft API key
Access to webhook settings in the Dovesoft dashboard
A chat agent in SubVerse

Connected directly to Meta instead? If your number uses the Meta WhatsApp Cloud API directly, use the WhatsApp Channel integration.

Step-by-step setup is in the SubVerse dashboard: go to Integrations → DoveSoft and open the Documentation tab.