SIP

Connection type: Channel Use your existing telephony provider, dialer, or PBX with SubVerse voice agents. A SIP trunk connects your phone numbers to SubVerse, so your agents can answer incoming calls and place outgoing calls on those same numbers.

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What you can do

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How it works

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Inbound

Caller → Your SIP provider → SubVerse SIP server → Voice agent

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Outbound

Voice agent → SubVerse SIP server → Your SIP provider → Customer

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Escalation

Voice agent → SIP REFER → Your agent queue → Human agent Calls are secured with digest authentication (username and password). Your provider stays in control of numbers, routing, and billing.

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What you’ll need

• A SIP trunk from any SIP-compliant provider, dialer, or PBX
• One or more phone numbers on that trunk, in international format
• A SIP username and password for the trunk
• Access to your firewall, to allow traffic from SubVerse
• A voice agent in SubVerse, to answer inbound calls
• A transfer destination (SIP URI or extension), if you plan to escalate calls

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Provider guides