WhatsApp - SubVerse AI

Connection type: Credential Connect your Meta WhatsApp Business account to SubVerse. Send messages and media, manage templates, and call any WhatsApp Business Platform API from your Functions and Orchestrations. You can also start an orchestration when a WhatsApp event happens, such as an incoming message.

What you can do

Capability	What it does
Call WhatsApp APIs from Functions	Use the WhatsApp action in custom functions to call any WhatsApp API.
Send messages in Orchestrations	Use the WhatsApp node to send text, media, and template messages as part of a workflow.
React to WhatsApp events	Use the WhatsApp Trigger node to start an orchestration when a message arrives or a message status changes.

Credential types

This integration has two credential types. Each one is used by different features, so you may need both.

Credential type	You enter	Used by
WhatsApp API	Access token and Business Account ID	The WhatsApp action in Functions and the WhatsApp node in Orchestrations
WhatsApp OAuth API	Client ID and Client Secret of your Meta app	The WhatsApp Trigger node

What you’ll need

A Meta Business account (Business Portfolio)
A Meta app with the WhatsApp product added
A WhatsApp Business Account with at least one phone number
Admin access in Meta Business Settings, to create a system user and access token

Want an agent to chat on WhatsApp? This integration is for calling WhatsApp APIs from your workflows. To connect a WhatsApp number to an agent, use the WhatsApp Channel integration.

Step-by-step setup is in the SubVerse dashboard: go to Integrations → WhatsApp and open the Documentation tab.