WhatsApp Channel - SubVerse AI

Connection type: Channel Connect your WhatsApp Business number to a SubVerse chat agent. When customers message your number, the agent reads the message and replies on WhatsApp, keeping the context of the conversation.

What you can do

Capability	What it does
Answer customers on WhatsApp	A chat agent reads incoming messages and replies automatically.
Handle any message type	The agent can read and send text, images, audio, video, documents, and other WhatsApp message types.
Keep the conversation going	The agent remembers context for each customer, for 24 hours by default.
Show that the agent is replying	Customers see a typing indicator while the agent works on a reply.
Send messages from workflows	Use the channel to send WhatsApp messages from Functions and Orchestrations.

How it works

Customer messages you → WhatsApp (Meta) → SubVerse → Chat agent → Reply on WhatsApp When you save the channel, SubVerse sets up the Meta webhook for you. No manual webhook setup is needed.

What you’ll need

A Meta Business account with a WhatsApp Business Account
A phone number added and verified on the WhatsApp Business Platform
A permanent access token from a Meta system user
Your WhatsApp Business Account ID and phone number ID
A chat agent in SubVerse

Only need WhatsApp APIs in your workflows? To call WhatsApp APIs or react to WhatsApp events in Functions and Orchestrations without an agent, use the WhatsApp integration.

Step-by-step setup is in the SubVerse dashboard: go to Integrations → Whatsapp Channel and open the Documentation tab.