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Transcript Language

Choose the language for speech recognition. Auto detection is enabled only for English, you will have to select a non-English language to make sure agent understands customer speech.

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Allow Interruptions initially

Enable/disable interruptions at the beginning of the call when agent greets the customer.

We recommend setting initial interruption to False to ensure agent does not get interrupted when customer greets back with phrases like Hi, Hello, etc.

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Allow Interruptions overall

Enable/disable interruptions during the call.