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SIP Credentials

SIP credentials allow your SubverseAI agents to make and receive voice calls through SIP trunk providers for voice communication workflows.

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Overview

SIP credentials provide access to:
  • Voice call initiation and reception
  • SIP trunk integration
  • VoIP telephony services
  • Interactive voice response (IVR) systems
  • Call routing and management

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Dashboard Screenshot

SIP Provider Dashboard Configure SIP accounts in your VoIP provider dashboard

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Steps to Create SIP Credentials

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1. Choose a SIP Provider

Select a SIP trunk provider that supports your needs:
  • Twilio
  • Vonage
  • Plivo
  • Telnyx
  • Or any other SIP-compatible provider

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2. Create SIP Account

  1. Sign up for an account with your chosen provider
  2. Navigate to the SIP/voice section
  3. Create a new SIP trunk or account
  4. Configure your account settings (region, codecs, etc.)

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3. Get SIP Credentials

From your provider dashboard, collect:
  • Username: Your SIP account username (optional for unauthenticated trunks)
  • Password: Your SIP account password (optional for unauthenticated trunks)
  • SIP Address: SIP server address (required for outbound trunks, optional for inbound)

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4. Add to SubverseAI

  1. Go to Credentials in your SubverseAI dashboard
  2. Click Create New Credential
  3. Select SIP Credentials from the credential types
  4. Enter a name for your credential
  5. Fill in the fields:
    • Username: Your SIP username (optional for unauthenticated trunks)
    • Password: Your SIP password (optional for unauthenticated trunks)
    • SIP Address: SIP server address (required for outbound trunks, optional for inbound)
  6. Click Test Connection to verify the credentials work
  7. Click Save Credential

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Fields

  • Name: A descriptive name for your credential
  • Username: Your SIP account username (optional for unauthenticated trunks)
  • Password: Your SIP account password (optional for unauthenticated trunks)
  • SIP Address: SIP server address (required for outbound trunks, optional for inbound)
Note: All fields are optional as SIP credentials can be used for both authenticated and unauthenticated trunks depending on your use case.

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Usage Tips

  • Use secure SIP (SIPS) with port 5061 for encrypted communications
  • Configure firewall rules to allow SIP traffic
  • Test with different codecs for optimal audio quality
  • Monitor call quality and latency

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Troubleshooting

Connection Failed: Verify server address, port, and firewall settings Authentication Failed: Double-check username and password Audio Issues: Check codec compatibility and network bandwidth Registration Timeout: Verify server settings and network connectivity

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Next Steps

After creating your SIP credentials:
  • Set up voice call workflows
  • Configure IVR systems
  • Build call routing logic
  • Integrate with AI agents for voice interactions
  • Monitor call quality and metrics
Note for SIP Type: After creating SIP credentials, you’ll need to configure inbound and outbound trunks to handle call routing. See the Trunk Configuration documentation for next steps.