​

SubVerse Agents

​

Use Cases

• Initiate an outbound voice call handled by a SubVerse AI agent
• Send a WhatsApp message and have an AI agent conduct the conversation
• Launch an AI agent over email to gather information from a contact
• Embed an AI chat session in an orchestration and use the outcome downstream

​

Node Reference

​

Parameters

​

Channel-Specific Parameters

​

Voice

​

WhatsApp

​

Email

​

Chat

​

Customer Metadata

​

Wait for Completion

• The orchestration run pauses while the SubVerse AI agent handles the conversation.
• Once the agent marks the conversation as complete, execution resumes.
• The full conversation outcome (transcript, status, extracted data) is available downstream.

• The node starts the agent conversation and immediately moves to the next node.
• The conversation happens asynchronously — the SubVerse AI Trigger can be used to react to the completion in a separate orchestration when it finishes.

​

Output Data

{
  "conversationId": "conv_XXXXXXXXX",
  "channel": "voice",
  "status": "completed",
  "outcome": "resolved",
  "agentName": "Support Agent",
  "customerNumber": "+919876543210",
  "duration": 120,
  "transcript": [
    { "role": "agent", "text": "Hello! How can I assist you today?" },
    { "role": "user", "text": "I need to reschedule my appointment." },
    { "role": "agent", "text": "Sure, let me help with that." }
  ],
  "extractedData": {
    "intent": "reschedule_appointment",
    "preferredDate": "2025-03-15"
  },
  "startedAt": "2025-03-10T09:00:00.000Z",
  "endedAt": "2025-03-10T09:02:00.000Z"
}

{{ subverseAgents.outcome }}
{{ subverseAgents.extractedData.intent }}
{{ subverseAgents.transcript }}
{{ subverseAgents.conversationId }}

​

Related Nodes

• SubVerse AI Trigger — React to a completed SubVerse AI call in a separate orchestration
• Conditions — Branch based on the agent’s outcome or extracted intent